Shipping Policy

Thank you for shopping with Yuan Smart Pen and Notebook! This Shipping Policy outlines important information about how we process, ship, and deliver your orders.

1. PROCESSING TIME

  • Order Processing: All orders are processed within [1-3] business days (Monday through Friday, excluding holidays) after receiving your order confirmation.

  • Order Verification: We may contact you to verify order details before processing to prevent fraud.

  • Pre-order Items: Items marked as "pre-order" will ship on or before the estimated date listed on the product page. You will receive a notification when your pre-order ships.

  • Custom/Made-to-Order Items: Processing time for custom items is [5-10] business days unless otherwise specified on the product page.

  • Holiday & Peak Seasons: During peak seasons (e.g., Black Friday, Christmas), processing may take up to [5-7] business days. We will notify customers of any delays.

2. SHIPPING DESTINATIONS

We currently ship to the following regions and countries:
  • United States (all 50 states; excluding armed forces territories)
  • Europe: United Kingdom, Germany, France, Italy, Spain
Shipping Restrictions

We do not deliver to PO Boxes, APO/FPO addresses, or remote areas with inaccessible logistics.

International Shipping Notes:

  • Customs, duties, and taxes are the responsibility of the recipient.

  • Please ensure your shipping address is complete and accurate. We are not responsible for packages sent to incorrect addresses provided by the customer.

  • Some countries may have restrictions on certain products. Please check your local regulations before ordering.

3. SHIPPING METHODS & COSTS

We offer the following shipping options at checkout:



Shipping Method Delivery Time Cost Notes
Standard Shipping [5-7] business days Calculated at checkout Most economical option
Expedited Shipping [2-3] business days Calculated at checkout Priority handling
Express Shipping [1-2] business days Free Overnight available

Important Notes:

  • Shipping costs are calculated based on package weight, dimensions, and destination.

  • Delivery times are estimates and begin once the package is handed to the carrier, not from the order date.

  • Business days exclude weekends and public holidays.

4. TRACKING YOUR ORDER

  • Once your order ships, you will receive a shipping confirmation email with your tracking number and a link to track your package.

  • Tracking updates typically appear within 24 hours of the carrier receiving the package.

  • If you do not receive tracking information within [3] business days of your order confirmation, please contact us at [your email].

5. SHIPPING PARTNERS

We partner with reliable carriers to deliver your orders:

  • United States: USPS, UPS, FedEx

  • Canada: Canada Post, UPS

  • International: DHL, FedEx International

The carrier used depends on your location, package size, and selected shipping method.

6. DELIVERY

  • Signature Confirmation: Orders over [$100] may require a signature upon delivery.

  • Failed Delivery Attempts: If delivery is attempted but unsuccessful, the carrier will leave a notice with instructions. Packages are typically held at a local facility for pickup for [5-7] days before being returned to us.

  • Address Changes: Please double-check your shipping address. Address changes can only be made before the order ships. Contact us immediately if you need to make changes.

  • Delivery Delays: We are not responsible for delays caused by carriers, weather, customs, or other unforeseen circumstances. However, we will assist you in tracking down your package.

7. LOST, STOLEN, OR DAMAGED PACKAGES

  • Damaged Packages: If your package arrives damaged, take photos of the package and contents immediately. Contact us within [48 hours] of delivery for assistance.

  • Lost Packages: If tracking shows "delivered" but you have not received your package:

    1. Check with household members, neighbors, or building management.

    2. Check around your property (porch, garage, mailbox).

    3. Contact your local post office or carrier with the tracking number.

    4. If still not located after [48 hours], contact us and we will initiate an investigation with the carrier.

  • Stolen Packages: We are not responsible for packages stolen after delivery. We recommend using a secure delivery location or requiring a signature for valuable items.

8. ORDER COMBINING & SPLITTING

  • If you place multiple orders, we may combine them into one shipment to save on shipping costs.

  • Large orders or items from different warehouses may ship separately. You will receive separate tracking numbers.

  • We do not charge additional shipping for split shipments.

9. LOCAL PICKUP

  • Local pickup is [available/not available] at [your address or pickup location].

  • You will be notified when your order is ready for pickup.

  • Please bring your order confirmation and a valid photo ID.

  • Pickup hours: [Monday-Friday, 9 AM - 5 PM]

10. MILITARY & INTERNATIONAL SHIPPING

  • APO/FPO/DPO: We ship to military addresses via USPS. Delivery times vary.

  • International Customs: International customers are responsible for all customs fees, import duties, and taxes. These charges are not included in the product or shipping cost and are collected by your local customs office upon delivery.