Returns & Refunds

Thank you for shopping at Yuan Smart Pen and Notebook. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

1. RETURN ELIGIBILITY

  • Timeframe: You have [ 30 Days] calendar days from the date you receive your item to request a return.

  • Condition: Items must be unused, in their original packaging with all tags attached, and in the same condition as when you received them.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns/exchanges.

  • Non-Returnable Items: The following items cannot be returned unless defective or damaged:

    • Gift cards

    • Downloadable software/products

    • Personal care items (e.g., earrings, cosmetics)

    • Custom-made or personalized items

    • Items marked as "final sale" or "clearance"

2. RETURN PROCESS

Step 1: Request a Return

  • Contact our customer service team at [your email] within the eligible timeframe.

  • Include your order number, item(s) you wish to return, and reason for return.

  • We will respond within 2 day business days with a Return Authorization (RA) number and instructions.

Step 2: Package and Ship

  • Securely package the item(s) in their original packaging if possible.

  • Include the RA number clearly visible on the outside of the package.

  • Ship to our return address:
    [Your Return Address]

Step 3: Return Shipping

  • [Choose ONE option below or customize:]

Option A (Customer pays return shipping):
The customer is responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Option B (We provide prepaid return label):
We will provide a prepaid return shipping label for eligible returns. The cost of the label will be deducted from your refund amount (typically [$10] per return).

Option C (Free returns):
We offer free returns for all items within the eligible period. Contact us for a prepaid return label.

3. REFUND PROCESS

  • Inspection: Once we receive your return, we will inspect it within [ 5 day ] business days.

  • Approval: If approved, your refund will be processed to your original payment method.

  • Timing: Please allow:

    • business days for the refund to be processed by our team

    • Additional 2] business days for the refund to appear in your account (varies by payment provider)

  • Refund Amount: You will receive a refund for the purchase price of the item(s), excluding:

    • Original shipping charges (unless the return is due to our error)

    • Return shipping costs (if applicable per Section 2)

    • Any restocking fees (if applicable)

  • Store Credit: Alternatively, you may choose to receive store credit for the full item value (including original shipping if eligible).

4. EXCHANGES

  • We currently [do/do not] offer direct exchanges.

  • Our process: To exchange an item, please return the original item for a refund, then place a new order for the desired item.

  • For size/color exchanges (if offered): Contact us for a prepaid return label and we will ship the replacement once we receive the return.

5. DAMAGED, DEFECTIVE, OR WRONG ITEMS

If you receive a damaged, defective, or incorrect item:

  • Contact us within [3 day] days of delivery.

  • Provide photos of the damage/defect or the wrong item received.

  • We will cover all shipping costs for replacement and provide a prepaid return label.

  • You may choose between a replacement  or a full refund including shipping.

6. SALE/CLEARANCE ITEMS

  • Sale and clearance items are [eligible/not eligible] for returns.

  • If eligible, they may be subject to a [20%] restocking fee.

  • Only store credit (not cash refund) will be issued for returned sale items.

7. INTERNATIONAL RETURNS

  • International customers are responsible for:

    • All return shipping costs and customs fees

    • Ensuring the package is marked as "RETURNED GOODS" to avoid additional customs charges

  • Refunds will be issued in the original currency of purchase. Exchange rate fluctuations and bank fees are the customer's responsibility.

  • The return timeframe for international orders is extended to [30] days from the delivery date.

8. NON-RETURNABLE ITEMS (DETAILED)

The following items are final sale and cannot be returned for hygiene, safety, or customization reasons:

  • Customized/personalized products

  • Digital products (ebooks, software, patterns)

  • Perishable goods (food, flowers)

  • Hazardous materials (cleaning supplies, chemicals)

  • Special order items

9. GIFT RETURNS

  • Gift returns are accepted within [ 30] days of purchase.

  • The refund will be issued as store credit to the gift recipient.

  • Original proof of purchase (gift receipt) is required.

10. CONTACT US

For return requests or questions about our policy:

  • Email: support@yuanpen.cc

Response Time: We aim to respond to all return inquiries within [24] hours during business days.