Privacy Policy

Yuan Smart Pen and Notebook operates the website (the "Site") as a Shopify store. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from our Site.

1. COLLECTION OF PERSONAL INFORMATION

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that identifies or can reasonably be linked to an individual.

We collect the following types of Personal Information:

Information You Provide Directly:

  • Contact & Order Details: Name, billing address, shipping address, email address, phone number.

  • Payment Information: Credit card details, debit card details, or other payment method information (processed securely through Shopify Payments or other third-party payment processors; we do not store full card numbers).

  • Account Information: Username, password, preferences.

  • Communication Records: Information you provide when contacting us via email, contact forms, or chat.

Automatically Collected Information:

  • Device & Usage Data: IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, clickstream data.

  • Cookies & Tracking: We use Cookies, web beacons, and similar technologies to maintain your shopping cart, remember your preferences, and analyze Site traffic. You can control cookies through your browser settings.

Information from Third Parties:

  • Shopify: Our store is hosted on Shopify Inc., which provides the e-commerce platform. Shopify processes your data to power our store. See Shopify's Privacy Policy: https://www.shopify.com/legal/privacy.

  • Payment Processors: Such as PayPal, Stripe, Apple Pay, which share necessary transaction details.

  • Shipping Partners: We share delivery details (name, address, phone) with carriers like USPS, DHL, or FedEx to fulfill orders.

2. USE OF PERSONAL INFORMATION

We use your Personal Information for the following purposes:

  • Order Fulfillment: To process and ship your orders, send order confirmations and shipment notifications, and handle returns/exchanges.

  • Customer Service: To communicate with you, respond to inquiries, provide support, and send service-related announcements.

  • Marketing & Advertising: If you opt-in (e.g., subscribe to our newsletter), we may send you promotional emails about new products, offers, and updates. You can unsubscribe at any time via the link in each email.

  • Site Improvement & Security: To analyze Site usage, optimize user experience, prevent fraud, and protect the security of our Site and business.

  • Legal Compliance: To comply with applicable laws, regulations, or lawful requests from authorities.

3. SHARING PERSONAL INFORMATION

We share your Personal Information with third parties only as necessary to provide our services and operate our business:

  • Service Providers: Companies that assist us in operations, such as payment processors, shipping carriers, email marketing services (e.g., Klaviyo, Mailchimp), and analytics providers (e.g., Google Analytics). They access only the information needed to perform their functions and are contractually obligated to protect your data.

  • Legal Requirements: To comply with laws, respond to legal requests, or protect our rights, property, or safety, or those of others.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your Personal Information may be transferred as a business asset. We will notify you via email or a Site notice of any change in ownership.

We do NOT sell, rent, or trade your Personal Information to third parties for their independent marketing purposes.

4. INTERNATIONAL DATA TRANSFERS

Our store is hosted by Shopify, which stores data on servers located in various countries, including the United States and Canada. If you are located outside these countries, your Personal Information may be transferred to and processed in those jurisdictions. We rely on Shopify's data processing agreements and safeguards, such as Standard Contractual Clauses, for international transfers.

5. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your Personal Information:

  • Access & Correction: Request access to and correction of your Personal Information we hold.

  • Deletion: Request deletion of your Personal Information, subject to certain legal obligations (e.g., tax records).

  • Restriction & Objection: Request restriction of processing or object to processing based on legitimate interests.

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

  • Withdraw Consent: Withdraw consent for marketing communications at any time.

  • Complaint: Lodge a complaint with your local data protection authority.

To exercise these rights, contact us using the information in Section 8. We may need to verify your identity before processing your request.

6. COOKIES

We use Cookies to enhance your shopping experience, remember preferences, and analyze traffic. Key purposes include:

  • Essential Cookies: Necessary for core functions like shopping cart and checkout.

  • Performance Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).

  • Functionality Cookies: Remember your preferences (e.g., currency, language).

  • Targeting/Advertising Cookies: Used to deliver relevant ads (if you consent).

You can manage Cookies through your browser settings. Disabling certain Cookies may limit Site functionality.

7. CHILDREN'S PRIVACY

Our Site is not intended for individuals under the age of 18 (or the higher age of consent in your jurisdiction). We do not knowingly collect Personal Information from children. If you are a parent/guardian and believe your child has provided us with information, contact us to request deletion.

8. CONTACT US

For privacy-related inquiries, to exercise your rights, or to submit a complaint, contact our Privacy Officer at:

  • Email: support@yuanpen.cc

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.